Shipping Policy

We trust our third-party couriers to deliver your orders promptly once they leave our warehouse. We understand that delays can be frustrating, and we sincerely apologize for any inconvenience. Rest assured, your package will be worth the wait!

We appreciate your understanding and patience as we work diligently to dispatch your order as quickly as possible. If you have any concerns regarding your shipment, please don't hesitate to reach out to our customer service team for assistance.

Please note that we do not ship on Saturdays, Sundays, or Public Holidays.

**UK SHIPPING**  
Our standard UK shipping typically takes 5 to 7 working days.

- **Carrier:** Royal Mail  
- **Delivery Time:** Approximately 5-7 Business Days from dispatch

**INTERNATIONAL SHIPPING**  

- **UAE/GCC Shipping**  
Fervon products are stocked in USA and are available throughout the GCC.

- **Australia Shipping**  
Fervon products are stocked in Australia and are available throughout Australia and New Zealand.

Fervon delivers worldwide to various countries. Please find your country listed at checkout.

**IMPORTANT INFORMATION**  
Please ensure that you enter the correct shipping information at checkout. If the courier cannot deliver your package due to incorrect details, or if you miss all delivery attempts, your package will be returned to us. In such cases, we will issue a refund, but all shipping charges incurred (both to send the package to you and to receive it back) will be deducted from your refund amount.

**USA & CANADA**  
- **USA**  
  - **Carrier:** DHL Express  
  - **Price:** FREE
  - **Delivery Time:** Approximately 3-5 Business Days from dispatch  
  - **Customs & Duties:** All customs duties and taxes are covered by Fervon, provided you do not exceed the threshold set by US customs.  

- **Canada**  
  - **Carrier:** DHL Express  
  - **Price:** $35  
  - **Delivery Time:** Approximately 3-7 Business Days from dispatch  
  - **Customs & Duties:** All customs duties and taxes are to be paid by the customer upon arrival to customs.  

**INTERNATIONAL**  
- Countries include France, Germany, Italy, Spain, Ireland, Belgium, Bulgaria, Switzerland, Netherlands, Poland, Finland, Sweden, Greece, Portugal, Cyprus, Romania, and Austria.  
  - **Carrier:** DHL Express  
  - **Price:** $35  
  - **Delivery Time:** Approximately 4-6 Business Days from dispatch  
  - **Customs & Duties:** All duties and taxes are to be paid by the customer upon arrival to customs.  

**AUSTRALIA**  
- **Carrier:** Australia Post  
- **Price:** $20 AUD or Free on orders over $300 AUD  
- **Delivery Time:** Approximately 3 - 5 Business Days from dispatch.  

**NEW ZEALAND**  
- **Carrier:** Australia Post  
- **Price:** $35  
- **Delivery Time:** Approximately 3 - 5 Business Days from dispatch.  

**INDIA, LEBANON, PAKISTAN**  
- **Carrier:** DHL Express  
- **Price:** $65  
- **Delivery Time:** Approximately 5-9 Business Days from dispatch.  
- **Customs & Duties:** All duties and taxes are to be paid by the customer upon arrival to customs.  

**SOUTH AFRICA, MONGOLIA, SINGAPORE, MALAYSIA, PHILIPPINES, BRUNEI, INDONESIA, SOUTH AMERICA**  
- **Carrier:** DHL Express  
- **Price:** $45  
- **Delivery Time:** Approximately 7-9 Business Days from dispatch.  
- **Customs & Duties:** All duties and taxes are to be paid by the customer upon arrival to customs.