Return policy
We take pride in the quality of our jewelry and accessories. Each piece is carefully inspected before shipment to ensure it meets our high standards. However, if there is an issue with your order, we are here to help. Please review our return and refund guidelines below.
Eligibility for Returns
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Timeframe: Returns must be requested within 7 business days of receiving your order.
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Condition: Items must be unused, unworn, and in original packaging with all tags attached.
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Exceptions: For hygienic reasons, certain jewelry items (such as earrings) are non-returnable unless defective.
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Wholesale Orders: Bulk and wholesale orders are generally non-refundable except in cases of damage, defects, or fulfillment errors.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us at [your email/contact link] within 7 business days of delivery. We may request photos or a brief description to process your claim quickly. Once approved, we will:
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Send a replacement item at no additional cost, or
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Issue a refund or store credit (as requested)
Refunds
Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your return. Shipping costs are non-refundable, except in cases where Fervon is at fault.
If you received free shipping on your order, the actual shipping cost may be deducted from your refund in cases of buyer’s remorse returns.
Return Shipping
Customers are responsible for the cost of return shipping unless the product was defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.
Final Sale Items
Certain items, including clearance, promotional, or custom-made products, are final sale and not eligible for return or exchange.
We value your trust and aim to make every shopping experience with Fervon exceptional. If you have any questions about your order or this policy, please contact our support team for personalized assistance.